Returns Policy

We want you to be happy with your purchase from Rare Find Cards and Games. If something isn’t right, we’re here to help.

Returns Eligibility

If you are not happy with your order, you may request a return within 14 days of receiving your item, in line with UK consumer regulations.

To be eligible for a return:

• Items must be unused and in their original condition
• Items must be returned in original packaging where applicable
• Proof of purchase may be required

The customer is responsible for return shipping costs unless the item is faulty or incorrect.

Sealed Trading Card Products

Due to the nature of trading card products:

• Sealed products cannot be returned once opened
• This includes booster packs, boxes, tins, and any sealed promotional items

This does not affect your rights if the item is faulty.

Single Cards & Condition

Single cards must be returned in the same condition in which they were sent. Cards that are damaged, altered, or show signs of use will not be eligible for a refund.

Condition assessments are subjective, and minor imperfections may exist.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with clear photographs.

In these cases, we will:

• Cover reasonable return postage costs
• Offer a replacement or full refund where appropriate

How to Start a Return

To initiate a return, please contact us within 14 days of delivery using the contact details on our website.

Please include:

• Your order number
• A brief explanation of the return reason
• Photographs where applicable

Returns sent without prior approval may not be accepted.

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
• Refunds cover the returned item(s) only
• Original delivery charges are non-refundable

Refunds are typically processed within 5–10 working days after receipt of the returned item.

Right to Cancel (UK Consumers)

UK customers have the legal right to cancel eligible orders within 14 days of receiving goods, under the Consumer Contracts Regulations.

This right does not apply to:

• Opened sealed products
• Items returned in a different condition

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return the original purchase and place a new order.

Return Shipping Responsibility

Customers are responsible for ensuring returned items are packaged securely. We recommend using a tracked postal service, as we cannot be responsible for items lost in transit during return shipping.

Contact Us

If you have any questions about this Returns Policy or need help with a return, please contact us via the details on our website.